Coronavirus (Covid-19) – impact on our service

Covid-19 is having an effect on us all. Find out about the arrangements we've put in place for contacting our solicitors and the impact this may have on our cases.

During the current health emergency we have to adapt the way that we live and work.

Changes to our service

Due to current government guidance on managing Covid-19:

  • We are providing our normal services by telephone, video link or email
  • Our offices remain closed
  • Our face to face advice services continue to be restricted until further notice
  • We are providing an Edinburgh Sheriff Court Housing Helpline by telephone instead of our In-Court Helpdesk while courts remain closed. If you have a court date and need represented, call 0131 240 1960 to request a Housing Helpline slot and we will call you back for an appointment.
  • We are not currently handling incoming or outgoing post at our local offices. Please use email or telephone if possible. If you can only send us something by post please use this address:
    • Civil Legal Assistance Office
      Thistle House
      91 Haymarket Terrace
      Edinburgh
      Scotland
      EH12 5HE

Please note that there may be a delay in us receiving post. Please re-send by email or call us if we have not acknowledged receipt of something you have posted us in the last few days.

Current clients

Contact your solicitor for advice about what is happening with your case if you are a CLAO client and have a case which is due to call in court, a tribunal or other hearing  – do not just attend court, a tribunal or other hearing without doing so.

You can still speak to your CLAO solicitor by phone or get updates on your case by email.

We are no longer able to accept incoming post or see people in our offices. Please do not write to us by letter or drop into one of our offices.

Help us contact you: To make sure we have your up to date phone number and email address please contact the office dealing with your case by telephone or email as soon as possible.

What if you need to contact us?

If you have any concerns at all about your case, or need advice about something new, then please get in contact with us. We are here to help.

You can still contact us for urgent advice. Advice services can still contact us for support. Contact by email or phone only.

We are prioritising the work we need to do for our current clients alongside providing a range of services by telephone or video link to members of the public and advice agencies requiring help in the areas of work that our offices cover.

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