We have a fixed number of solicitors working for us. That means we are not able to provide a legal casework service to everyone who asks us to take their case.
We target our services at specific types of work where we can have the biggest impact. We also have a system to ensure that we prioritise cases in a way that allows us to make the best use of the resources we have.
In the sections below you can find information on:
You speak to our CLAO intake team who take some basic information; name, address, etc.
You speak with CLAO staff about your legal problem, finances, and eligibility. They also discuss the issue about which you are seeking help.
Outcome 1: You are told you are not eligible for legal assistance. You are given information on where to find a solicitor and/or other organisations that may be able to help you.
Outcome 2: You are told you will not be admitted to CLAO casework service. CLAO will try and find a solicitor for you and/or give details of other organisations that may be able to help you.
Outcome 3: You are told your case is something CLAO might be able to help you with. You speak to duty solicitor.
Outcome 4: Duty solicitor tells you your case will be put forward for consideration for casework service. Someone will contact you to let you know.
Outcome 5: Duty solicitor tells you your case will not be put forward for consideration for casework service. They will give you some advice about what to do next.
Outcome 6: Other steps can be taken by you before a solicitor needs to be involved.
Complete this 3-step form and at the end of it you'll know if we may be able to help you, and how to contact us.