Vacancy: Administrative Officer – Edinburgh

We’re looking for an organised and proactive Administrative Officer on a fixed-term 12-month contract. Reporting to the Network and Systems Coordinator, you’ll play a key role in providing an efficient, high-quality reception and administrative service, ensuring the smooth day-to-day running of business support operations.

Due to the duties and responsibilities of this role, it is essential that it is carried out onsite at CLAO Edinburgh.

Key responsibilities include:

• Handling reception and telephone duties professionally and efficiently
• Managing case files and using the case management system
• Processing case documents, including downloading, photocopying, and scanning
• Managing incoming and outgoing mail through various communication methods
• Maintaining accurate filing and record-keeping systems
• Providing occasional typing assistance and other general administrative support, as required
• Supporting the Network and Systems Coordinator with delegated tasks
• Providing administrative support to other offices, either remotely or in person, when required.

To succeed in this role, you will need:

• Strong communication and reception skills, with a professional telephone manner
• Proven IT competence, including the use of Microsoft and database systems
• Excellent organisation and attention to detail
• Ability to work independently with minimal supervision
• Knowledge of filing and diary management systems.

About Civil Legal Assistance Office (CLAO)

CLAO is a network of publicly funded court solicitors and support staff employed by the Scottish Legal Aid Board (SLAB). We help people with their civil law problems by providing advice and representation to legally aided clients within core areas of work. In addition, we operate a referral service to other providers of legal assistance and offer second tier support and training to advice organisations, developing partnership links and project work with local and national organisations operating within the geographical areas we cover.

We are part of SLAB’s Client Legal Services Directorate, alongside the Public Defence Solicitors’ Office (PDSO) and Solicitor Contact Line (SCL), making us Scotland’s largest multi-disciplinary legal aid practice and a unique place to work.

How to apply

Full details about the role and online application are available on our recruitment portal (external link).