https://www.clao.org.uk/if-we-cant-help/information-on-other-organisations-or-agencies-that-may-be-able-to-help/consumer-problems/
https://www.clao.org.uk/if-we-cant-help/information-on-other-organisations-or-agencies-that-may-be-able-to-help/consumer-problems/
Consumer Advice Scotland can provide practical and impartial advice on how to resolve your consumer problem, inform you of the consumer laws which may apply to your situation and pass relevant information onto Trading Standards for further investigation.
Tel: 0808 164 6000
Website: www.consumeradvice.scot
The Financial Ombudsman Service is a free se service that settles complaints between consumers and businesses that provide financial services.
Website: www.financial-ombudsman.org.uk/consumers
Email: complaint.info@financial-ombudsman.org.uk
Tel: 0800 023 4567
Citizens Advice Scotland form Scotland’s largest independent advice network. Some bureaux have in-court advisors and lay representatives – find your local Citizens Advice Bureau at www.cas.org.uk/bureaux.
The Citizens Advice Bureau is an accredited agency for referrals to the Free Legal Services Unit of the Faculty of Advocates (see below).
The Free Legal Services Unit (FLSU) was established to provide free legal advice and representation by volunteer advocates for those who cannot afford the legal help they need, and who cannot obtain assistance from any other source. If you are interested in accessing help from the FLSU you will need to consult an accredited agency and meet certain criteria.
Free Legal Services Units which can be accessed through accredited agencies. Current accredited advice agencies can be found at www.advocates.org.uk/instructing-advocates/free-legal-services-unit
The Free Legal Advice Centre delivers pro bono legal services to members of the public living in and around the Edinburgh area who, for whatever reason, cannot access legal advice elsewhere. Student advisers, members of staff and qualified solicitors work together to offer advice on legal problems.
FLAC can provide advice and assistance on the following: company and commerical, contract, disputes, employment, family, property, intellectual property, landlord and tenant, willis and inheritance and personal injury.
Telephone: 0800 073 0150
Email: freelegaladvice@ed.ac.uk
Website: www.law.ed.ac.uk/about-us/free-legal-advice-centre
Edinburgh Napier Law Clinic is an entirely student-run organisation providing free legal advice to the public. Established in 2015, the Clinic currently offers legal advice in employment, private housing and consumer matters.
The clinic are unable to represent clients in court, but is an advice agency accredited by the Faculty of Advocates Free Legal Services Unit. Where appropriate, they can refer a case to the Faculty for representation.
Telephone: 0131 455 2689
Email: lawclinic@napier.ac.uk
Website: www.enlc.co.uk
Our office in Huntly is the base for The Huntly Hub; a multi-agency project incorporating Gordon Rural Action, Job Centre Plus, Momentum, Enable, Barnardo’s, Home Energy Scotland, Aberdeenshire North Food Bank and a variety of other partners.
Gordon Rural Action, at The Huntly Hub, 55 Gordon Street, Huntly, AB54 8EQ, offers a wide range of free, confidential, impartial and independent advice and digital access on a range of issues including:
Website: https://gordonruralaction.org.uk/
Tel: 01466 793 676
Email: enquiries@gordonrural.org.uk
Law Clinics can provide free legal advice, assistance and representation to members of the public. Contact your local clinic if you feel you have a problem they could help you with. The law clinics operating in Aberdeen at present are:
Website: abdnlawproject.com
Tel: 01224 272 434
Email: general@abdlawproject.com
Website: www.rgu.ac.uk/life-at-rgu/learning-facilities/law-facilities/the-law-clinic
Tel: 01224 262 394
Email: thelawclinic@rgu.ac.uk
Please note that law clinics do not advise in all areas of law, with normal exclusions being family law and criminal law. Please also note that the relevant law clinic may not be able to assist you, particularly if you earn over a certain threshold amount or if there is a more appropriate alternative provider who can assist you, which would normally be the case if you are eligible for legal aid.
Information, guidance and forms relating to simple procedure (formerly small claims) can be found on the Scottish Courts website: www.scotcourts.gov.uk/taking-action/simple-procedure or by contacting your local sheriff court.