If we can’t help?

To access this information in other languages please use Google Translate at the top of this page.

Page contents

What happens if we don’t take your case?

Sometimes we will refer or signpost you to other services – including other lawyers, advice agencies and support services.

We will do this if other services could help you and we are unable to take your case.

Where we can we will provide information about alternative options for sorting out your problem.

Although we can help identify solicitors most likely to deal with your problem, you should continue to look for advice yourself.

We cannot guarantee that any of the services (including solicitors) will be able to take your case.

Please let us know if you no longer need our help. That will give us more time to help others in need of advice.

Other organisations that may be able to help

We have information about other organisations that may be able to help you.

Please select an option from the list below that best describes your issue:

Other ways you can try to find a solicitor or adviser

Alternatively, the following have information on other sources of help:

  • the Scottish Government’s mygov.scot Legal advice and legal aid section also has lots of information in Other sources of help (Opens on external site)
  • Find a solicitor: the following organisations have ‘Find a solicitor’ tools. Please be aware that solicitors can choose whether or not to take your case.
  • Legal aid: the Scottish Legal Aid Board (SLAB) administers legal aid. You can find out more about legal aid and whether you are financially eligible for legal aid by using the online estimators:

You can also telephone SLAB’s legal aid information line to discuss your circumstances: Tel: 0131 240 2082 (open Monday to Friday 9.00am to 5pm)