https://www.clao.org.uk/clao-solicitors-questionnaire/
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CLAO Solicitors’ Questionnaire
Step
1
of
4
25%
1. Generally, in the last six months, how often does business support complete tasks by the deadline set by you?
(Required)
Always
Usually
Occasionally
Rarely/Never
1a. Thinking about the most recent time business support did not complete tasks by the deadline, who did you raise this with?
(Required)
Staff member
Network and Systems Coordinator
Not raised
Other
Select all that apply.
Other (please specify):
(Required)
1b. When deadlines are missed, were they usually set to be completed:
(Required)
the same day
within two-four days
after five days or more
Select all that apply.
2. Generally, in the last six months, how often are dictation requests completed by the deadline set by you?
(Required)
Always
Usually
Occasionally
Rarely/Never
2a. Thinking about the most recent time dictation requests were not completed by the deadline, who did you raise this with?
(Required)
Staff member
Network and Systems Coordinator
Not raised
Other
Select all that apply.
Other (please specify):
(Required)
2b. When deadlines are missed, were they usually set to be completed:
(Required)
the same day
within two-four days
after five days or more
Select all that apply.
3. How often do you request the following tasks to be carried out by business support:
3a. Drafting routine court documents (for example, Minute for Recall, Motion)
(Required)
Daily
Weekly
Monthly
Rarely
Never
3b. Legal aid – drafting applications
(Required)
Daily
Weekly
Monthly
Rarely
Never
3c. Legal aid – drafting increases
(Required)
Daily
Weekly
Monthly
Rarely
Never
3d. Legal aid – drafting sanction applications
(Required)
Daily
Weekly
Monthly
Rarely
Never
3e. Legal aid – reviewing and progressing notifications
(Required)
Daily
Weekly
Monthly
Rarely
Never
3f. Preparing files and ensuring these are updated prior to hearings
(Required)
Daily
Weekly
Monthly
Rarely
Never
3g. Dealing with client queries
(Required)
Daily
Weekly
Monthly
Rarely
Never
3h. Assisting with identification/instruction of experts
(Required)
Daily
Weekly
Monthly
Rarely
Never
3i. Assisting with identification/instruction of counsel
(Required)
Daily
Weekly
Monthly
Rarely
Never
3j. Saving emails from Outlook into the case management system
(Required)
Daily
Weekly
Monthly
Rarely
Never
4. Are there any tasks that you would like business support to carry out which they are not currently doing?
(Required)
Yes
No
Please give detail of tasks that business support could carry out:
(Required)
5. Are there any tasks that business support currently undertakes which you would prefer were discontinued?
(Required)
Yes
No
Please give detail of tasks that could be discontinued and the reason why (for example provides little or no value, easier to do it myself, or other reason):
(Required)
6. Overall, how satisfied are you with the business support provided to you?
(Required)
Very Satisfied
Satisfied
Neither/Nor
Dissatisfied
Very Dissatisfied
7. Any suggestions on how the business support service provided to you could be improved?
(Required)
8. Which office are you based in?
(Required)
Aberdeen
Argyll & Bute
Edinburgh
Inverness
9. How long have you been with CLAO?
(Required)
Up to one year
Over a year
10. Is there anything else you wish to comment on?