Office accessibility


Our office is located in Inverness city centre at 16 Union Street (see red marker on map below).

It is on the second floor and the building has no lift.

The office is not suitable for wheelchair access and would be difficult to access for anyone with walking difficulties.

Arrangements can be made to meet at a nearby location that is fully accessible or (where appropriate) carry out a home visit.  Please raise this when we take initial details over the telephone.

Travelling to our office
Entering CLAO Inverness
During your visit to CLAO Inverness

Office opening hours

  • Monday to Friday – 09:00-17:00

Travelling to our office

The office is accessible by bus, car, train and bike:

bus.png Bus
All buses to Inverness city centre stop at either the bus station, Falcon Square or Queensgate – all within 500m of the office.

Inverness train station is located approx. 200m from the office (see map above).

car.png Car
There are disabled car parking spaces available on Union Street. Chargeable car parking spaces are available in the Eastgate Mall, Falcon Gallery and Old Town Rose Street car parks – all within 500m of the office.

bike.png Bike
There is a bike rack on the opposite side of the street from the office.

Entering CLAO Inverness

stairs.png All visitors must report to Reception on the second floor. The stairs have a handrail. The visitor toilet is on the second floor.

During your visit to CLAO Inverness

fire-evacuation.jpg Please report to Reception when you arrive. If the fire alarm sounds (a continuously ringing bell) a member of staff will immediately escort you from the building.

assistance dogs.pngAssistance dogs are welcome in our office. Please let us know in advance if you would like us to make any special arrangements to help accommodate them. We will have a bowl of water available for them.
Hearing.PNGPortable induction loops are also available from Reception on request. Hearing aid users must turn their hearing aid to the "T" position to use the induction loops.

help.png Please let us know in advance of your visit about support you need to visit our offices or communicate with us during your time in our office.