Further Information and FAQs for member of the public

The following information for members of the public is available on this page:

How do I know if I can use the CLAO Highland & Islands service?

If you answer yes to any of the following questions, you can contact CLAO Highland & Islands for help:

  • I live in Highland, Moray, Western Isles, Orkney or Shetland
  • I have a civil legal problem (a legal problem that is not to do with the criminal law)
  • I have been told I need a lawyer or I am unsure whether or not I need a lawyer

How do I contact CLAO Highland & Islands?

Members of the public can use telephone or email to contact us.

Telephone:     01463 641 770


Please note that CLAO Highland & Islands does not offer a drop in service. You will not be able to speak to a solicitor if you come to the office without contacting us beforehand to arrange an appointment. Please contact us by phone or email and we can assess what we can do to assist you.

Information about Appointments with a CLAO Highland & Islands Solicitor

If we have advised you that we are considering taking on your case you might be offered an appointment with one of the CLAO solicitors. Our offices are up two flights of stairs and there is no lift access. If you are given an appointment at our office, please let us know if you have any mobility problems and we can arrange to meet you at an alternative location which is accessible.  We try to be flexible about appointments so if you have any problems attending an appointment you can phone us as soon as possible to try and arrange an alternative. If you fail to attend an appointment without good reason, or rearrange several times without good reason, then we may not be able to assist you any further.

If you are offered an ‘emergency’ appointment it will be because your legal issue needs urgent action. If you miss an emergency appointment, that may mean that it is then too late to do the legal work needed to resolve your problem and a new appointment may not be possible.

You should bring any legal paperwork which relates to your case to the appointment. When coming to a first appointment, you should also bring a form of photographic ID such as a driving licence or passport and proof of your address (i.e. bank statement, benefit award letter or utility bill dated within the last 3 months).

The rules of legal aid mean that we have to check your financial position at the first meeting. You  must bring confirmation of any income and capital including any savings or investments. It is important that you bring the financial information as we may not be able to do any work for you until we have seen this. If you are not sure what to bring you can call the office first to check.