Further Information and FAQs for member of the public

The following information for members of the public is available on this page:

How do I know if I can use the CLAO Edinburgh service?

If you answer yes to the following questions, you can contact CLAO Edinburgh for help:

  • I live in Edinburgh, West Lothian, Midlothian or East Lothian
  • I have a civil legal problem (a legal problem that is not to do with the criminal law)
  • I have been told I need a lawyer or I am unsure whether or not I need a lawyer
  • I have tried unsuccessfully to find a lawyer or I don’t know how to find a lawyer

How do I contact CLAO Edinburgh?

Members of the public can use telephone or email to contact us.

  • Our Telephone Number is 0131 2401960. Please call between the hours of 10am-1pm and 2pm-4pm Monday to Friday. 
  • Our email address is

Please note that CLAO Edinburgh does not offer a drop in service. You will not be able to speak to a solicitor if you appear at the office. Please contact us by phone or email and we can assess what we can do to assist you.

If you are offered an ‘emergency’ appointment, it will be because your legal issue needs urgent action. If you miss an emergency appointment that may mean that it is then too late to do the legal work needed to resolve your problem and a new appointment may not be possible.

You should bring any legal paperwork which relates to your case to the appointment. When coming to a first appointment, you should also bring a form of photographic ID such as a driving licence or passport and proof of your address (i.e. bank statement, benefit award letter or utility bill dated within the last 3 months).

The rules of legal aid mean that we have to check your financial position at the first meeting. You must bring confirmation of any income and capital including any savings or investments. It is important that you bring the financial information as we may not be able to do any work for you until we have seen this. If you are not sure what to bring you can call the office first to check.