Office accessibility


Our office is located in Aberdeen city centre at 353 Union Street (see red marker on map below).

It is on the second floor and the building has no lift.

The office is not suitable for wheelchair access and would be difficult to access for anyone with walking difficulties.

Arrangements can be made to meet at a nearby location that is fully accessible or (where appropriate) carry out a home visit. Please raise this when we take initial details over the telephone.

Travelling to our office
Entering CLAO Aberdeen
During your visit to CLAO Aberdeen

Office opening hours

  • Monday to Friday – 09:00-17:00


Travelling to our office

The office is accessible by bus, car, train and bike:

bus.png  Bus
First Bus Aberdeen services 1, 1A, 2, 11, 13, 15, 17B, 18, 18A, 19, 23 stop near to Aberdeen CLAO

  • If you are travelling towards the city centre the closest bus stops are located across the road on Union Street (B1, B2, and B3)
  • If you are travelling away from the city centre the closest bus stops are outside the office on Union Street (B4, B5, and B6)

train.png  Train
Aberdeen train station is located approx. 0.4 miles (approx. 650 metres) from the office (see map above).

car.png  Car
The office has no parking spaces. There is chargeable on-street car parking located on some side streets e.g. Bon Accord Street, Langstane Place, and within Bon Accord Square. There is an NCP carpark on Shiprow approx. 0.5 miles from the office.

bike.png  Bike

There is a bike rack on the opposite side of the street from the office beside the post box.

Entering CLAO Aberdeen

stairs.png  All visitors must report to Reception on the second floor. There is one step from the street level to the main door and buzzer.

The stairs have a handrail.

The visitor toilet is on the first floor.

During your visit to CLAO Aberdeen

fire-evacuation.jpg  Please report to Reception when you arrive. If the fire alarm sounds (a continuously ringing bell) a member of staff will immediately escort you from the building.

assistance dogs.png Assistance dogs are welcome in our office. Please let us know in advance if you would like us to make any special arrangements to help accommodate them. We will have a bowl of water available for them.

Hearing.PNGPortable induction loops are also available from Reception on request. Hearing aid users must turn their hearing aid to the "T" position to use the induction loops.

help.png  Please let us know in advance of your visit about support you need to visit our offices or communicate with us during your time in our office.