CLAO Privacy Notice


This Privacy Notice is a statement by CLAO to clients and service users that describes how we collect, use, retain and disclose personal information which we hold. This privacy notice is part of our commitment to ensure that we process your personal information/data, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and any other applicable data protection law in the United Kingdom.

It applies to Personal Data provided to us, by both individuals that the data relates to or by third parties.

The Civil Legal Assistance Office is a service operated by the Scottish Legal Aid Board, which is the public authority which administers legal aid in Scotland in terms of the Legal Aid (Scotland) Act 1986. The Data Controller is the Scottish Legal Aid Board the contact details of which are shown on the last page of this notice.

We provide legal services directly to individuals as well as legal support to advice agencies. We also offer a referral and signposting service for individuals who want assistance with a legal problem. These are all functions of the Scottish Legal Aid Board.

In carrying out these functions we collect, use and retain different types of personal information about you. We rely on specific provisions under Article 6 of the General Data Protection Regulation as the lawful basis for processing of data, namely a task carried out in the public interest. Our lawful basis for processing your data as a client will also include our contractual obligations to you as a client.

We provide individuals with privacy information at the time that we collect their personal data. This privacy policy explains how we use any personal information we collect. 

What information do we collect from you?


Some types of personal information are defined as special. We will only collect and use these types of information where we need to and using provisions under Article 9 of the General Data Protection Regulation.

Special categories of personal data include:

  • Racial or ethnic origin
  • Political opinions, religious or philosophical beliefs
  • Trade union membership
  • Genetic or biometric data used for ID purposes
  • Health data
  • Sex life and sexual orientation
  • Criminal convictions data

Data security

We have put in place appropriate security measures to protect your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we will limit access to your personal information to those people who have a business need to know.

We have put procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

In some circumstances we may anonymise or pseudonymised personal data so that it can no longer be associated with you, in which case we will use it without further notice.

Changes to your data

It is important that the personal information we hold about you is accurate and up to date. Please keep us informed if your personal information changes.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, request that we transfer a copy of your personal information to another party or request the reconsideration of an automated decision, please contact our Data Protection Officer at

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Where you have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our DPO. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to.

If you are unhappy with the response you get from us, you can ask us to look again at your request – you can write to our Data Protection Officer at or using SLAB’s postal address. At any time, you are entitled to ask the Information Commissioner to review our decision or to go to court to enforce your rights.

Changes to this privacy notice

We keep this privacy notice under regular review. This privacy notice was last updated on 15/10/2020.

Contact information

Data Protection Officer

Scottish Legal Aid Board
Thistle House
91 Haymarket Terrace                              

EH12 5HE


The Information Commissioner

You can find information about how to report a concern to the Information Commissioner on her website at

Alternatively you can call them on 0303 123 1113 or write to:

Information Commissioner's Office
Wycliffe House
Water Lane

or to the Scottish Regional Office for the ICO

Information Commissioner's Office
Queen Elizabeth House
Sibbald Walk

Tel: 0303 123 1115